Privacy Policy
بهروزرسانی:
ZipFlow (we, us, or our) provides a model API service that lets you access AI models through a unified model-inference interface (the Service), together with the website at https://zipflow.xyz and its related documentation (the Site). This Privacy Policy explains how we collect, use, share, and protect information about you when you use the Site and Service. By using the Site or Service, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Account information: when you register, we collect details such as your username, email address, and password (stored in hashed form). Communications: if you contact us for support, we collect the content of your messages and your contact details. Billing and payment information: when you top up your balance, we process transaction details such as amounts, payment method, and billing records.
2. How We Use Your Information
We use the information we collect to provide, operate, and maintain the Service; generate responses to your requests; process transactions and manage your account and balance; measure and report usage, tokens, and costs; detect and prevent fraud, abuse, and security incidents; communicate with you about your account and support; comply with legal obligations; and improve the Site and Service.
3. How We Share Your Information
We do not sell your personal information. We may share it with service providers that perform services on our behalf (such as hosting and payment processing), where required by law or legal process, in connection with a merger, acquisition, or sale of assets, or with your consent. We may also share aggregated or de-identified information that cannot reasonably identify you.
4. Data Retention
We retain personal information only as long as necessary to provide the Service, meet legal obligations, resolve disputes, and enforce our agreements. Request metadata such as the model used, token counts, latency, and cost is retained for up to 30 days for billing, usage analytics, and abuse prevention. We do not retain your prompt or response content longer than necessary to deliver the response.
5. Data Security
We use reasonable technical and organizational measures designed to protect your information from unauthorized access, loss, misuse, or alteration. No method of transmission or electronic storage is completely secure, and you are responsible for keeping your account credentials and API keys confidential.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to remember your preferences, keep you signed in, and analyze how the Site is used. You can control cookies through your browser settings; disabling cookies may affect the functionality of the Site.
7. Third-Party Services
The Site and Service may contain links to, or rely on, third-party websites and services, including payment processors. We are not responsible for the privacy practices of these third parties; this Privacy Policy applies only to information collected by ZipFlow.
8. International Data Transfers
ZipFlow operates globally, and your information may be transferred to and processed in countries other than the one where you live. Where required by applicable law, we implement appropriate safeguards for such transfers.
9. Your Rights and Choices
Depending on where you live, you may have rights regarding your personal information, such as the right to access, correct, delete, or restrict the processing of your information, and to object to certain processing. To exercise these rights, contact us at support@zipflow.xyz. You can also update your account information through the console.
10. Children's Privacy
The Site and Service are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time and will revise the Last updated date at the top of this page when we do. Your continued use of the Site or Service after changes are posted constitutes acceptance of the revised policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at support@zipflow.xyz.