Refund Policy
Updated:
ZipFlow sells prepaid balance for the ZipFlow model API service. This Refund Policy explains when refunds are available, how to request one, and how billing disputes are handled. It is part of our Terms of Service.
1. Prepaid Balance and Usage
Access to the Service is paid in advance. You top up an account balance, and requests are charged against it at the published model prices. Balance that has already been consumed by usage is not refundable.
2. Unused Balance
If you close your account, you may request a refund of any remaining unused balance. We will verify the request against our billing records and process approved refunds to the original payment method within a reasonable period, minus any processing fees charged by the payment provider.
3. Billing Errors
If we make a billing error, for example a duplicate charge or an incorrect deduction, we will correct the error and refund the affected amount as soon as we confirm it. Please report suspected billing errors within 60 days of the transaction.
4. Service Issues and Disputes
We do not offer automatic refunds for temporary service interruptions or for model output quality, because usage is consumed when a request is made. If a service issue prevented you from completing a purchase or consuming your balance, contact us and we will review your case.
5. Chargebacks
Before filing a chargeback or payment dispute with your bank or payment provider, please contact us at support@zipflow.xyz so we can resolve the issue directly. Chargebacks filed after we have offered a resolution may result in suspension of your account.
6. How to Request a Refund
Email support@zipflow.xyz from the address associated with your account. Include your account username, the transaction or order ID, and the amount and reason for the request.
7. Contact Us
Questions about this Refund Policy? Contact us at support@zipflow.xyz.